State Farm® Insurance Agent Alec Bartz

"Alec’s State Farm agency is top-notch. They always follow up when you call and are very customer focused. When I had a question on the increase in my homeowners policy, Alec clearly described why the policy had increased in cost. A week later when we had our biannual review, he had found a solution to make slight adjustments and decrease my premium. It’s obvious that he cares about his customers. I would highly recommend him if you’re looking for a new agency for your insurance needs."

"I would recommend an experienced agent and one that actually calls you back when they say the will. When I first signed up with Alec Bartz's office, I inquired about commercial insurance. I was told they would put something together and let me know. I called three separate occasions, even spoke to Alec and was promised, to be called back. Never got the call. Got a letter dated 7/15 that was sent a few days prior stating that my insurance was going to be cancelled. Called his office and spoke with Joseph that day. I was told that it was a problem with underwriting and he assured me that it would be taken care of. Even said he spoke to Alec about it and told me not to worry but it would take a few days to get it straightened out. A few days went by and nothing. I called on 7/19 in the morning and they didn't bother to call me back until the 1:00pm. At that point I was told there was nothing they could do and I was uninsured. That gave me a lapse in coverage according to other insurance companies which took their offer higher. Then I found out that they would have had an answer to the problem the day before but for whatever reason they never called me to inform me. This left me scrambling to find insurance coverage on a Friday afternoon. I believe Alec Bartz and his staff is inexperienced and not worth dealing with. I'd recommend you stay clear and use an established agent that will actually return your calls."

"AS you can see this is not the first issue this office has had with communication and getting policies updated. I have had state farm for some time, however on top of raising rates, this office does not do their job. Ive had a billing issue since Feb, ( its now May ) where I was unable to pay my bill online and had to keep calling the local office to make a payment. While every time I was promised a call back to make my payment, none were received. I have multiple text and emails stating I would get a call back. Again none received. After being hung up due to a " computer crash" still no call back, contacted again and was told i would get a call back in an hour. NOTHING. I called the next week and actually spoke to Alec who stated he would call me back by Mon at 12 noon. NOTHING. Its now Thurs and upon calling them AGAIN he is now stating they want over $1000 to keep my policy. He never called me back and stated the next day he sent an email, which i did not receive. They want me to back pay although they let my coverage expire because they would not assist in paying my bill and I have not been covered since April. THIS IS NOT OKAY. PLEASE CHOOSE A DIFFERENT STATE FARM OFFICE IF YOU CHOOSE STATE FARM!"

"Great staff. Alec is so friendly and willing to help with all my insurance needs!"

"Tra did an AMAZING job with helping me get full coverage auto insurance. He was extremely transparent and was a thrill to get to talk to."

"Sarah was so sweet and helpful when I called to ask questions."

"Everyone there is amazing!"

"Wonderful service"

"Sarah was an amazing individual"

"Super friendly and helpful agency!"

"Sarah Mead is FANTASTIC!!"

"I called in about switching from a different provider and primarily worked with Joesph. He proved to be very knowledge and was able to answer all my questions. If you're shopping around for insurance, I highly recommend this agency."

"I had a great interaction with my representative and was easy to communicate what I need and getting me setup I thank you guys!!!"

"Tra gave me brilliant service, excellent information and support that I needed. I highly recommend him to anyone that’s looking for insurance"

"Tra was very helpful & nice !"

"I had a fantastic experience working with Tra. His expertise and personalized approach made finding the right insurance coverage a breeze. He was attentive, knowledgeable, and went above and beyond to ensure I got the best possible policies at competitive rates. I highly recommend Tra for anyone in need of top-notch insurance services."

"Tra was super helpful and displayed great customer service and professionalism."

"Mr . Tra was very helpful and professional outstanding customer service!!!"

"I have really enjoyed the experience I’ve had with State Farm. There is a customer service associate that has always come through Tra Pennington I’ve added cars, added a home and umbrella, each and every change has been flawless. Thank you for your awesome attention to detail."

"This gentleman was amazing, extremely helpful, he was able to walk us thru everything and was very patient I will definitely recommend to the next person"

"I do not recommend if you’re needing to get anything done in a timely manner. I recently got married and was looking to be taken off my parents auto insurance, placed on my own, and wanted to add my husband. I chose Alec Bartz because they already had my renters policy. I started in November with Joseph. I made several phone calls, sent texts and emails. I was constantly told “I will send you out this quote.” Weeks would go by and I would have to call again. Finally I got ahold of Sarah on January 16th. She had a quote for me immediately. I asked her to get the policy started, and then she fell off the face of the earth. After 3 emails sent to her, I gave up and switched to Progressive. This was not an easy decision as I have been with State Farm for 7 years, but this was extremely poor customer service. When I called to cancel my current policy, Sarah immediately answered, never asked why I was cancelling or even tried to keep me as a customer. Very disappointed."

"10 stars if I could. Tra was very helpful throughout the experience. Got everything done in such a timely manner and kept it professional."

"1st of all was the amount of $ we saved on auto insurance. Also everyone was so nice helping through the steps and auto pay with someone not very tech savvy. Great experience, great customer service and a glad to help work ethic."

"Joseph at the Bartz Agency in Prairie Village, KS, was so helpful when I contacted the agency to insure our home and cars. He answered every one of my questions and was super professional. I highly recommend going there to save on insurance -- you'll be treated as a valuable customer. And you can pose for a "mug" shot!"

"Joseph helped me set up a policy and saved me a good sum of money. Super friendly guy and very knowledgeable. Not to mention it was done quickly and painlessly 😊"