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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alexis Wright

May 9, 2024

1  out of  5 rating by Alexis Wright
"AS you can see this is not the first issue this office has had with communication and getting policies updated. I have had state farm for some time, however on top of raising rates, this office does not do their job. Ive had a billing issue since Feb, ( its now May ) where I was unable to pay my bill online and had to keep calling the local office to make a payment. While every time I was promised a call back to make my payment, none were received. I have multiple text and emails stating I would get a call back. Again none received. After being hung up due to a " computer crash" still no call back, contacted again and was told i would get a call back in an hour. NOTHING. I called the next week and actually spoke to Alec who stated he would call me back by Mon at 12 noon. NOTHING. Its now Thurs and upon calling them AGAIN he is now stating they want over $1000 to keep my policy. He never called me back and stated the next day he sent an email, which i did not receive. They want me to back pay although they let my coverage expire because they would not assist in paying my bill and I have not been covered since April. THIS IS NOT OKAY. PLEASE CHOOSE A DIFFERENT STATE FARM OFFICE IF YOU CHOOSE STATE FARM!"
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Ash Lee

April 18, 2024

5  out of  5 rating by Ash Lee
"Great staff. Alec is so friendly and willing to help with all my insurance needs!"
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Krystal Czukiewski

April 16, 2024

5  out of  5 rating by Krystal Czukiewski
"Tra did an AMAZING job with helping me get full coverage auto insurance. He was extremely transparent and was a thrill to get to talk to."
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Cassey Kuehn

April 12, 2024

5  out of  5 rating by Cassey Kuehn
"Sarah was so sweet and helpful when I called to ask questions."
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Kandis Dyer

April 12, 2024

5  out of  5 rating by Kandis Dyer
"Everyone there is amazing!"
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Cheryl Kuehn

April 12, 2024

5  out of  5 rating by Cheryl Kuehn
"Wonderful service"
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Michael Mead

April 12, 2024

5  out of  5 rating by Michael Mead
"Sarah was an amazing individual"
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Sydney Rehm

April 12, 2024

5  out of  5 rating by Sydney Rehm
"Super friendly and helpful agency!"
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Brenda Bearpaw-Mead

April 12, 2024

5  out of  5 rating by Brenda Bearpaw-Mead
"Sarah Mead is FANTASTIC!!"
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EJ Warder

April 11, 2024

5  out of  5 rating by EJ Warder
"I called in about switching from a different provider and primarily worked with Joesph. He proved to be very knowledge and was able to answer all my questions. If you're shopping around for insurance, I highly recommend this agency."
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Baby Ghost35

April 10, 2024

5  out of  5 rating by Baby Ghost35
"I had a great interaction with my representative and was easy to communicate what I need and getting me setup I thank you guys!!!"
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Terri Whitmill

April 10, 2024

5  out of  5 rating by Terri Whitmill
"Tra gave me brilliant service, excellent information and support that I needed. I highly recommend him to anyone that’s looking for insurance"
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Camryn Jones

April 10, 2024

5  out of  5 rating by Camryn Jones
"Tra was very helpful & nice !"
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Jade Brown

April 10, 2024

5  out of  5 rating by Jade Brown
"I had a fantastic experience working with Tra. His expertise and personalized approach made finding the right insurance coverage a breeze. He was attentive, knowledgeable, and went above and beyond to ensure I got the best possible policies at competitive rates. I highly recommend Tra for anyone in need of top-notch insurance services."
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Briyannah Mebane

April 10, 2024

5  out of  5 rating by Briyannah Mebane
"Tra was super helpful and displayed great customer service and professionalism."
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LaY’s MuA

April 10, 2024

5  out of  5 rating by LaY’s MuA
"Mr . Tra was very helpful and professional outstanding customer service!!!"
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Tracy Pennington

April 10, 2024

5  out of  5 rating by Tracy Pennington
"I have really enjoyed the experience I’ve had with State Farm. There is a customer service associate that has always come through Tra Pennington I’ve added cars, added a home and umbrella, each and every change has been flawless. Thank you for your awesome attention to detail."
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alex moore

April 10, 2024

5  out of  5 rating by alex moore
"This gentleman was amazing, extremely helpful, he was able to walk us thru everything and was very patient I will definitely recommend to the next person"
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Kourtney Mein

February 1, 2024

1  out of  5 rating by Kourtney Mein
"I do not recommend if you’re needing to get anything done in a timely manner. I recently got married and was looking to be taken off my parents auto insurance, placed on my own, and wanted to add my husband. I chose Alec Bartz because they already had my renters policy. I started in November with Joseph. I made several phone calls, sent texts and emails. I was constantly told “I will send you out this quote.” Weeks would go by and I would have to call again. Finally I got ahold of Sarah on January 16th. She had a quote for me immediately. I asked her to get the policy started, and then she fell off the face of the earth. After 3 emails sent to her, I gave up and switched to Progressive. This was not an easy decision as I have been with State Farm for 7 years, but this was extremely poor customer service. When I called to cancel my current policy, Sarah immediately answered, never asked why I was cancelling or even tried to keep me as a customer. Very disappointed."
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Dakota Fields

January 5, 2024

5  out of  5 rating by Dakota Fields
"10 stars if I could. Tra was very helpful throughout the experience. Got everything done in such a timely manner and kept it professional."
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Diane Hal

January 5, 2024

5  out of  5 rating by Diane Hal
"1st of all was the amount of $ we saved on auto insurance. Also everyone was so nice helping through the steps and auto pay with someone not very tech savvy. Great experience, great customer service and a glad to help work ethic."
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Jake Marshall

January 2, 2024

5  out of  5 rating by Jake Marshall
"Joseph at the Bartz Agency in Prairie Village, KS, was so helpful when I contacted the agency to insure our home and cars. He answered every one of my questions and was super professional. I highly recommend going there to save on insurance -- you'll be treated as a valuable customer. And you can pose for a "mug" shot!"
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Tammy Sowers

January 2, 2024

5  out of  5 rating by Tammy Sowers
"Joseph helped me set up a policy and saved me a good sum of money. Super friendly guy and very knowledgeable. Not to mention it was done quickly and painlessly 😊"
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Kee Bennetts

December 27, 2023

1  out of  5 rating by Kee Bennetts
"I don’t know how this agency has a 4.9/5 stars. They stopped communicating with me through email, wouldn’t answer calls. The office manager was nice when i did deal with them but then alec and her both never responded. I switched to eddie moore statefarm in Leavenworth it is the best agency and I should’ve never switched. Alecs agency couldnt get my new car added for two whole months. I couldnt even set up drive safe. In the wayyyy beginning an employee enrolled us promised prices, she quit, and I was told “there’s no proof” but she used a work phone. My new agency got this all fixed within two days!"
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Lillian Manuel

December 19, 2023

5  out of  5 rating by Lillian Manuel
"Alec helped me set up my policy and it was super quick and easy! He's very friendly and a great guy."